Description
Ensure complete patron carrier in the store. Loading and merchandising of stock, shelf charge labeling, and housekeeping inside exact areas of responsibility.
Requirements
Grade 12 qualification or a minimal of 1 year of applicable work experience.
Proficiency in English and the dominant language spoken in the geographical area.
Accurate simple calculation skills.
Willingness to work shifts, weekends, and Public Holidays.
Ability to work successfully underneath pressure.
Job Description
Customer Service Responsibilities:
Acknowledge all Customers and investigate their needs.
Provide correct recommendation to Customers related to products.
Assist Customers with any product-related queries.
Address Customer complaints in a well timed manner.
Suggest extra income opportunities, such as complementary products (e.g., paint and paint brushes, thinners).
Ensure environment friendly Customer provider via loading purchases promptly.
Handle Customer purchases with care to keep away from harm to items or the Customer’s vehicle.
Inform Customers about extra offerings offered, including:
Delivery service/bulk deposits
Glass Cutting
Plan reading
Credit programs
Special orders
Trusses
Distant ordering
VIC Customer Programme
Maintain certification in Product Knowledge.
Be with no trouble reachable in the assigned aisle to help Customers.
In housekeeping
make positive your location is obstacle-free, and merchandise is quickly organized after delivery. Ensure clients can cross in and out of the aisle without difficulty to forestall any inconvenience.
Keep shelf expenditures effectively labeled in your accountability area. Complete the checklist, in particular focusing on the canteen and toilet/shower areas all through your shift for a smooth and geared up space.
Safety (OHSA) Requirements
Safety (OHSA) compliance (e.g., use of security gear, making sure Customer, and team of workers safety) inside place of responsibility. Ensure location of accountability (racking and bulk) inventory merchandised secure to Customers and Colleagues to cross safely inside the Store. Report any discrepancies to the Store Manager
Ready for Business
Adhere to Ready for Business and Beyond my Control as per the CB Way
Loss Prevention and Security
Identify any gaps in the displays, inspect reasons and file any issues to management. Be conscious of suspicious behaviours or human beings and document any suspicions to administration product to be loaded for a Customer barring proof of buy or required documentation
HOW TO APPLY
ONLINE APPLICATION